Frequently Asked Questions
CAN I ORDER ITEMSWHICH ARE OUT OF STOCK?
Yes, please send us a message with the item you want, and we will endeavour to order it in for you.
Alternatively, you can sign up to be notified when a certain item comes back into stock.
HOW DO I PLACE AN ORDER ONLINE?
Our aim is to make your online shopping experience as
enjoyable as possible. To make a purchase, browse our product page at the to of the page, add your required items to your shopping cart by selecting the correct sizes, colour choices, and trims/accents and then clicking ‘add to cart.’
To review your items, click on the ‘your cart’ link at the top of the page. Here you can change the quantities or remove any items from your cart. To place your order, click on “checkout” to go to the checkout page to complete your order
DO I NEED AN ACOCUNT TO PLACE AN ORDER?
No, but it is recommended that you do so your order history can be retrieved, although there is a possibility of checking out as a guest when you reach the checkout page.
DO YOU SHARE MYPERSONAL INFORMATION WITH ANYONE ELSE?
We do not share any of your information provided by you as a guest purchaser or as an account holder with any other person or organisation. All your personal information is kept private and confidential, in line with GDPR.
WHERE DO YOU SHIP TO?
For now, we only ship within the UK and British Isles.
WHAT PAYMENT METHODS DO YOU TAKE?
We accept Visa, Visa Debit, and Mastercard. We also have a PayPal option.
ARE PRICES INCLUSIVE OF TAX AND DUTIES?
All prices include value added and tax (VAT). No duties are included.
CAN I HAVE A DIFFERENT BILLING ADDRESS TO DELIVERY ADDRESS?
The billing and shipping address can be different. However, both addresses must be in the same country.
WHY HAS MY PAYMENT BEEN REFUSED?
Unfortunately, we are not always told why a payment was declined. Please check that you entered all the required details accurately.
If all your payment details have been entered correctly, please contact the card issuer to enquire as to the reasons for the payment being declined.
If you are still experiencing problems with making a payment with a different card, then please contact the customer service team who can help you further.
CAN I MAKE CHANGES TO MY ORDER?
Yes, if you have placed an order, it is possible to amend or cancel it through the website. If support is needed, please contact customer service.
If you change your mind after you have placed your order, please contact us as soon as possible and we will do what we can to cancel the order before it is dispatched. We are unable to amend orders that have been shipped.
If you realise your personal details are incorrect once you have placed an order, please contact our customer service team as soon as possible and we will do all we can to help.
If you realise that you have entered an incorrect address, please let us know as soon as possible so that we can try to help in getting the address amended.
If the order has already been dispatched, please wait until you receive the delivery and send back to us as advised in our return’s information.
CAN I ORDER FROM THE WEBSITE AND COLLECTFROM A STORE?
No, we do not currently offer click and collect, but we are looking into how we might offer this in the future.
HOW CAN I FIND OUT WHAT MEASUREMENTS YOURSIZES ARE?
We want to ensure you select the correct size, so we have a measurement table available for our product pages. You need to check this as our undergarments sizing depend on the design of the undergarment. Click the measurement table on the product page to see them. Please contact our customer services team if you need any further help.